Return & Exchange Requests
Please contact our customer care team promptly after delivery if you receive an incorrect, damaged or defective item. Include your order number and clear photographs so our team can review the request.
Eligibility
- The product must be unused, unworn and returned with its original tags and packaging.
- The request must be raised within the period communicated for the order.
- Items showing signs of wear, alteration or damage after delivery may not be accepted.
Non-Returnable Items
Customised, made-to-measure, altered and final-sale products are generally not eligible for return or exchange unless they arrive damaged or incorrect.
Resolution
Once the returned item is received and inspected, our team will confirm the applicable exchange, store credit or refund resolution.